Privacy policy

Luxorne Ltd ('we', 'us', 'our') is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


Who We Are

Luxorne Ltd is registered in England and Wales. Our website is luxorne.co.uk. For data protection enquiries, please contact: service@luxorne.com


Data We Collect

  • Identity data: name, username or similar identifier

  • Contact data: email address, billing and delivery address, telephone number

  • Transaction data: details of products purchased and payment details (processed securely via Shopify Payments — we do not store card details)

  • Technical data: IP address, browser type, time zone, device information

  • Usage data: information about how you use our website

  • Marketing preferences: your preferences for receiving communications from us


How We Use Your Data

  • To process and deliver your orders

  • To manage your account and communicate with you about your purchases

  • To comply with legal obligations

  • To send you marketing communications where you have opted in

  • To improve our website and services


Legal Basis for Processing

We process your data on the basis of contract performance (to fulfil your order), legal obligation (HMRC requirements), legitimate interests (fraud prevention, business analytics), and consent (marketing communications).


Data Retention

We retain transaction data for 7 years to comply with HMRC requirements. Marketing data is retained until you withdraw consent. We will delete your data upon written request, subject to legal obligations.


Your Rights

  • Right to access your personal data

  • Right to rectification of inaccurate data

  • Right to erasure ('right to be forgotten')

  • Right to restrict processing

  • Right to data portability

  • Right to object to processing

To exercise any of these rights, please contact privacy@luxorne.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.


Third Parties

We share data with Shopify (platform provider), payment processors, and delivery partners solely to fulfil your order. We do not sell your data to third parties.


Cookies

Our website uses essential cookies to function and analytical cookies to understand usage. You may adjust cookie preferences at any time via the cookie banner on our website.


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